News
    Dutch Bros and Chick-fil-A Lead in Satisfaction, Taco Bell Dominates Speed, and Raising Cane’s Excels in Food Quality in Intouch Insight’s 25th Annual Drive-Thru Study.
    OTTAWA, ON – October 1, 2025 – Intouch Insight, a leader in customer experience solutions, today announced the release of its 25th Annual Drive-Thru Study, in partnership with QSR® Magazine. This milestone edition looked at 13 leading QSR brands, including McDonald’s, Ch...

    1 October 2025

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    Intouch Insight’s 2025 Convenience Store Trends Report Maps the Next-Gen Playbook for Operations & CX Leaders
    Record adoption of made-to-order food, retail-media screens that sell, and loyalty programs that pay off headline this year’s must-read benchmark for U.S. c-store chains.

    17 June 2025

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    Kiosks, Apps, and AI: How Restaurants Are Winning the Race for Enhanced Customer Experiences
    New Intouch Insight study examining AI Voice Ordering, Mobile Pickup, and Kiosk Technology across 9 leading QSR brands reveals how emerging technologies are transforming QSR drive-thru and in-store experiences in 2025.

    5 May 2025

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    Survey of North American Consumers Reveals Impact of Produce Quality on Consumer Purchasing Decisions
    A recent survey by Intouch Insight has unveiled significant insights into consumer behaviour regarding produce quality and its impact on purchasing decisions. According to the findings, 68% of consumers have encountered low-quality or spoiled produce, which has a direct ...

    21 January 2025

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